Last updated: 11 October 2026
These terms apply when you use gamingotaku.com or buy from us. Please read them before you order. By placing an order you agree to them.
Gaming Otaku (“GO”, “we”, “us”) is run by GAMING OTAKU LLP (UEN T23LL0250B), Singapore. You can reach us through our Contact page.
1. Who can order
- We sell to customers with a delivery or collection address in Singapore. We don’t ship overseas yet.
- You must be 18 or older, or have a parent or guardian’s permission, to place an order.
- If you create an account, keep your password private. You are responsible for orders placed from your account.
2. Our products
- Authentic only. Everything we sell is genuine. We never sell proxies, reprints or fakes.
- Sealed means factory-sealed. Sealed boxes, packs and products are sold as they leave the maker. We can’t know or promise what cards are inside a sealed pack or box.
- Singles and graded cards. Each listing shows the language, set and condition. Photos show the actual card or a close match, and we describe any flaws we see. Grades on graded cards (for example PSA) are given by the grading company, not by us, and we can’t change or guarantee them.
- Language and edition. Many items are Japanese, Chinese or other regional editions. The language is shown on each product page. Please check it before you buy.
- Colours on screen may look slightly different from the real item.
3. Prices and payment
- Prices are in Singapore dollars (S$). Delivery charges, if any, are shown at checkout before you pay.
- We accept PayNow, Visa and Mastercard. Payments are processed securely by HitPay. We never see or store your full card details.
- If a price on the site is clearly wrong (for example a typing error), we may cancel the order and refund you in full, even after you have paid. We will tell you before we do.
4. Your order
- After you pay, we email you an order confirmation. Our agreement with you starts when we send that confirmation.
- We may cancel an order and refund you in full if the item turns out to be out of stock, damaged before dispatch, wrongly priced, or if we suspect fraud. We will let you know as soon as possible.
- To keep things fair for collectors, we may limit how many of an item one customer can buy, and we may cancel orders that go over a stated limit.
5. Pre-orders
- Pre-orders lock in your item and your price before release. The estimated ship date is shown on each pre-order.
- Makers sometimes change release dates or cut allocations. If that happens we will message you straight away. Your price stays the same if the date moves.
- You can cancel a pre-order for a full refund, including any deposit, any time before it ships.
- If we receive fewer units than ordered, orders are filled in the order they were placed, and anyone we can’t fill gets a full refund.
- More details: How pre-orders work.
6. Delivery
- In-stock orders ship within 3 to 5 working days. Delivery options and charges are shown at checkout and on our Shipping & Delivery page.
- Delivery dates are estimates. We aren’t responsible for delays caused by the courier or by events outside our control, but we will help you chase any late parcel.
- Please check your address before paying. If a parcel is returned to us because the address was wrong or incomplete, we may charge the cost of sending it again.
- The item is your responsibility once it has been delivered to the address you gave us.
- If a parcel is lost in transit, contact us and we will work with the courier. If it can’t be found, we will replace the item or refund you.
7. Free delivery, vouchers and promotions
- Free delivery: orders of S$120 or more (after any vouchers or discounts) get free J&T Express doorstep delivery within Singapore. This applies automatically at checkout.
- Welcome voucher: new account holders receive a S$5 voucher for a first order of S$30 or more. It is valid for 60 days after sign-up, can be used once per customer, and is for new accounts only.
- Vouchers can’t be exchanged for cash, can’t be combined unless we say so, and can’t be used on orders already placed.
- We may change or end a promotion at any time. This won’t affect orders already paid for.
- We may cancel a voucher or promotion that is misused, for example by creating several accounts.
8. Returns and refunds
- If an item arrives damaged, faulty or different from what you ordered, message us within 7 working days of delivery with photos of the item and packaging. We will replace it or refund you in full, including delivery.
- We don’t accept returns or exchanges if you change your mind, including for unopened items. Please check the item, language and edition before you buy. (You can still cancel a pre-order before it ships, as set out in section 5.)
- Opened booster packs and boxes can’t be returned, because their contents can’t be checked or resold.
- Refunds go back to your original payment method within 7 working days of approval.
- Nothing in these terms affects your rights under Singapore law, including the Consumer Protection (Fair Trading) Act.
- Full details: Returns & refunds.
9. Self-collection items
Some high-value items are marked as self-collection only. These are sold face to face in Singapore by appointment, so you can inspect the item before you pay. The price and terms are agreed with you directly, and these terms apply where they fit.
10. Sourcing and consignment
Our sourcing and consignment services have their own terms. These are set out on those pages and in the quote or agreement we send you.
11. Trademarks and fan content
Pokémon, One Piece, Disney Lorcana and the other brands we sell are trademarks of their owners. Gaming Otaku is an independent retailer and is not affiliated with or endorsed by them. The Gaming Otaku name, logo, photos and text on this site belong to us. Please don’t copy them without permission.
12. Our responsibility to you
- We take care to describe items accurately and to deliver what you ordered.
- If we break these terms, our responsibility is limited to the amount you paid for the item concerned, except where the law doesn’t allow us to limit it.
- We aren’t responsible for losses that we couldn’t reasonably foresee, or for changes in an item’s market or resale value.
13. Your personal data
We handle your personal data in line with Singapore’s Personal Data Protection Act. See our Privacy Policy for details.
14. Changes to these terms
We may update these terms from time to time. The version on this page when you place your order is the one that applies to that order.
15. Law
These terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction.
Questions?
Message us through our Contact page, on Telegram or by Instagram DM. We’re happy to help.